Privacy Policy

Go Electric Mobility (PTY) Ltd T/A Evolve Skateboards South Africa (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit or make a purchase from rideevolve.co.za (the “Site”).

This policy is compliant with the Protection of Personal Information Act, 4 of 2013 (“POPIA”) of South Africa.

1. Personal Information We Collect

Device Information When you visit the Site, we automatically collect certain information about your device, including:

• Web browser type and version

• IP address and time zone

• Cookies installed on your device

• Pages or products viewed

• Referral sources and interaction data

Order & Account Information When you make or attempt to make a purchase, we collect:

• Your name

• Billing and shipping addresses

• Email address and phone number

• Payment details (processed securely by third-party payment providers; we do not store full credit card details)

2. Lawful Basis for Processing (POPIA)

We process personal information only when we have a lawful basis to do so, including:

• Contractual Necessity: To fulfill orders and deliver products to you.

• Consent: Where you have given us permission (e.g., newsletter sign-ups).

• Legal Obligation: To comply with tax, accounting, and consumer laws.

• Legitimate Interests: To improve our services, prevent fraud, and manage our business operations.

3. How We Use Your Personal Information

We use your personal information to:

• Process payments and fulfil orders.

• Arrange for shipping and provide you with invoices/order confirmations.

• Communicate with you regarding your order or inquiries.

• Screen our orders for potential risk or fraud.

• Improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site).

• Send you marketing communications (only where consent has been explicitly given).

4. Sharing Your Personal Information

We may share personal information with trusted third parties to help us conduct our business, only as necessary and with appropriate safeguards:

• Shopify: To power our online store.

• Payment Gateways: To process payments securely (e.g., PayFast, Peach Payments, etc.).

• Courier Partners: To deliver your orders (e.g., Bob Go).

• Analytics: To understand how customers use our site (e.g., Google Analytics).

5. Behavioural Advertising & Cookies

We use cookies and tracking technologies to personalize your experience. This may include:

• Google Analytics: To help us understand how our customers use the Site.

• Meta/Facebook Pixel: To measure the effectiveness of our advertising.

You may manage cookies through your browser settings or opt-out of targeted advertising via the relevant platforms.

6. Your Rights Under POPIA

As a data subject in South Africa, you have the right to:

• Access: Request a copy of the personal information we hold about you.

• Correction: Request that we correct or update accurate or incomplete information.

• Deletion: Request that we delete your personal information (subject to certain legal retention requirements).

• Objection: Object to the processing of your personal information for direct marketing purposes.

• Complaint: Lodge a complaint with the Information Regulator of South Africa if you believe your rights have been infringed.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

8. International Data Transfers

Some of our service providers (such as Shopify) may store or process data outside of South Africa. We ensure that appropriate safeguards and agreements are in place to protect your information in accordance with international standards.

9. Changes to This Policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. Updates will be posted on this page.

10. Contact Information

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact our Privacy Compliance Officer:

Go Electric Mobility (PTY) Ltd T/A Evolve Skateboards South Africa Unit 2, Motortown 33 Main Road, Plumstead Cape Town, 7801 Western Cape, South Africa

Email: hello@rideevolve.co.za